BWA (Commercial) Ltd are an insurance intermediary appointed by a number of insurance companies and specialised insurance intermediaries to sell their products. We are authorised and regulated by the Financial Services Authority (FSA), reference number 304505. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on telephone number 0845 606 1234. These terms will take effect from 14th January 2005 and will supersede any previous terms and conditions.
Our service includes: advising you on your insurance needs; arranging your insurance cover with insurers as far as possible to meet your requirements; helping you with any ongoing changes you have to make; assist you with any claim you make, including the recovery of any uninsured losses you may incur. We offer products from a range of insurance companies and specialised insurance intermediaries, a list of which is available upon request.
We are committed to providing a high standard of professional service and to acting in accordance with the FSA conduct of business rules and principles. We will provide you with sufficient information verbally or in writing to allow you to make an informed decision before concluding a contract and cover documentation will be forwarded promptly, once received by us.
We do not make charges for our services, other than the premiums charged by insurers, as we rely on commission paid to us by insurers. However where commission is not paid to us or the commission falls below our normal expectations, we may, at our discretion, charge a fee. Full details of any fee will be advised to you in advance of arranging cover.
We accept payment by guaranteed cheque or by insurers’ instalment scheme or where appropriate, outside finance if agreed by you. Some insurers also accept payment by credit card. We will give you full details about your payment options when we discuss your insurance.
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy; throughout the life of your policy and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, claim forms and other documents are full and accurate. Failure to disclose any material information to your insurers could invalidate your insurance cover, and could mean that part or all of a claim may not be paid. If you are unsure whether information is material, you should disclose it. You should inform us of any changes as soon as is reasonably possible.
Should you, for any reason, feel the need to complain, a copy of our full complaints procedure is available upon request. Under FSA rules Retail (private) customers and small commercial firms are eligible to refer their complaint to a Financial Ombudsman Service should you consider you complaint has not been handled or resolved to your satisfaction. (A small commercial firm is one with an annual turnover of below £1 million).
If you have any reason to complain about our insurance services please download our complaints procedure here.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about compensation scheme arrangements is available from FSCS.